ANSWERING SERVICE
Today’s business is no longer an 8 to 5 endeavor; AAC allows you to extend your business to 24 hours, 7 days a week. Extending your availability with 24 hour phone answering services means fewer missed opportunities and greater customer satisfaction. Reaching a live person with the proper demeanor will keep customers coming back instead of going to your competitors
SECURE MESSAGING
We offer several message delivery options including: voicemail, fax, email, text messaging, and call in.
We also offer a secure two-way messaging and content delivery solution that is fully compliant with HIPAA and HITECH regulations, securing and protecting sensitive information for healthcare personnel and their patients.
VIRTUAL ASSISTANTS
We will handle all your calls and dispatch your customer’s calls to any person, department, mailbox, cell phone, pager you desire. Virtual Assistant is a great way to lower employee costs while raising the standard of service and professionalism of your company.
EMERGENCY SERVICES
When your customers’ have an emergency, your phones MUST be answered and communicated to the appropriate staff. AAC is available 24/7 to dispatch all your emergency calls to after-hours technicians and on-call associates. We also offer priority account services.
VOICEMAIL
Voicemail enhances your ability to remain mobile while keeping you connected. Don’t let your competition get the customers you deserve because you missed critical messages while out in the field. Our Voicemail Services operate 24 hours a day, 365 days a year – providing assurance that you’ll never miss a voicemail message.
FREE LOCAL NUMBERS
Along with our award winning solutions, AAC, will provide your business with a high quality local and/or toll free number at very affordable rates.
CUSTOM GREETINGS
Create a great impression for your business when the phone is answered by using Custom Personalized Greetings. Nothing will keep customers coming back like showing them how much you care about them; a personalized greeting is a simple and effective way to convey this. Build great impressions of your company and solidify amazing relationships with your customers with custom greetings.
ROUTING & TRANSFER
Your customers are not interested in playing “phone tag”, their time is very important and should be treated as such. There are times when a customer needs to get in touch with you quickly despite your location or time of day. Make sure those calls find you or your team quickly so you never miss out on a potential opportunity again.
Web Portal
Help your customers by providing convenient online access to Contact Management and their Messages.
- View, Search and Print the messages you’ve dispatched over the last 30 days, all updated in Real Time.
- Add, Remove and Update the contacts you dispatch for.
- Schedule Duty Managers, On Call contacts and Away / Available contacts in advance.
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CALL US!
661-837-7000
Office Hours
Mo-Fr: 24/7
Sa: 24/7
So: 24/7