Call Center Hosting

CALL CENTER HOSTING

Call Center Hosting provides a user friendly secure agent cloud based interface, with customizable account features to meet our customers requirements. It offers peace of mind to our company and customers by reducing system failures, as well as agent training times.

KEY FEATURES & BENEFITS

Easily set up a secure messaging account via smartphone, PC, or tablet

Access to messages using web portal

Comprehensive audit trail and message history, real time

Custom greeting recording

PRE QUEUE – incoming calls ring directly to an available agent

• Multiple Queues / Skill Sets.
• A Voicemail Box.
• Real Time Online Agent, Call and Queue monitor.
• Call Recordings.
• Live, Listen In on calls.
• SMS, Email or both.
• Online Reporting, Advanced Searchable and Exportable to Spreadsheet.

• Multiple Email addresses.
• Copy all messages to another contact or group.
• Automatically forward messages to another contact while away.
• Custom Contact Groups.
• All-Page, one click to get the message to everyone, fast!
• Daily Scheduled Message Reports of the previous day’s messages.