Answer Center
Conversation Logger
Personal Greetings
WAKE-UP CALL
VIRTUAL OFFICE
VOICEMAIL
FREE LOCAL NUMBER
EMERGENCY SERVICES
ADVANCED AUTOMATED COMMUNICATIONS
We deliver the Highest Design Quality in the Market
ONVISOURCE
OnviGuard TAS™ is a secure two-way messaging and content delivery solution that is fully compliant with HIPAA and HITECH regulations, securing and protecting sensitive information for healthcare personnel and their patients. Severe penalties and fines can be enforced on any health care provider or business associate that transmits health information in electronic form deemed not in compliance with HIPAA or HITECH regulations. OnviGuard maintains private communication and full privacy of messages with end-to-end message encryption, verification and data integrity through SSL; as well as the web-based secure messaging server accessed by clients only through encrypted passwords and other security measures.
Key Features and Benefits:
- Easily set up a secure messaging account via smartphone (Android, iPhone®), PC or tablet
- Access messages clicking a link or a web browser with an ID and Password or PIN
- Once viewed, OnviGuard records that the messages have been read
- Consolidate devices and pagers into a single smartphone device
- Comprehensive Audit Trail and Message History Log
- Message priority setup; intuitive and familiar user interface with full action messaging commands: Reply, Reply to All, Delete, Forward, etc.
- Cloud-based service provided by OnviSource
OnviGuard is easy to use and complies with federal regulations. Physicians and health care workers simply login with a pin number to accept each message or notification. This is a cost-effective and time saving feature - the end user avoids calling the tele-service operator for costly, verbal messages. Cost savings features focus on assisting you to lower your costs and resource needs, better compete, grow your OnviGuard customer base and increase your profitability. New reduced and simplified prices enable you to easily sell the Secure Messaging Service to your healthcare clients, increase your billings, and enhance your profit margins.
To protect the integrity of your patient related interactions and ensure your facility delivers an excellent experience, health care professionals and business associates use OnviSource contact center solutions. We offer the products you need to monitor your interactions and measure doctor and patient satisfaction, gather intelligence to drive improvement and remain competitive, comply with strict federal regulations and ensure uninterrupted operation.
OnviGuard is part of the OnviCenter 7 Suite, a comprehensive unified solution suite that can help TAS providers remain competitive by delivering the services their customers want most.
Telephone Answering, Emergency and Dispatch Services
OnviCall TeleServ™ - Answering Service, Emergency and Dispatch solution lets your patients, clients and customers know that you value their patronage and business by greeting them with a live, knowledgeable agent who is ready to assist them any time they contact your organization. OnviSource offers the answering services products you need to perform a variety of inbound telephone answering services through OnviCall TeleServ, part of the OnviCenter 7 Suite of software solutions for the call center and enterprise.
OnviSource products are favored by many telephone answering services because of proven reliability, affordability and ease of use.
- Inbound telephone answering services
- Teleservices
- Emergency and medical services
- Help desk, customer service
Enabling Universal Answering Services
TeleServ populates call queues, account information, customizable answer phrases, message taking, websites and more, making it easy for your agents to access and view all the information needed to handle calls quickly and professionally.
Diversify with Outbound Services using TeleEnterprise Commerce
An easy-to-use order taking and payment processing application. Easily expand your business and build new revenue by adding order entry as well as payment processing to your services.
Eliminate Costly Errors and Free Agents to Focus on Your Customers
- TeleEnterprise delivers scripting automation to agents
- Simplifies agent workflow
- Prevents costly mistakes
- Provides automated coaching
- Reduces the cost of training and re-training, updating and distributing information valuable to agents
- Presents uniform customer experience in a virtual environment; increases both customer and agent satisfaction
OnviCall TeleEnterprise
Scripted automation workflows access your database to populate customer information fields and generate follow-ups for clients and customers in the background during transactions. Customize the call flow for each of client; administrators can configure prompts and controls for collecting information and presenting screens using drag and drop configuration.
Client Access to Self-Service Functions
OnviCall TeleServ enables clients' access to their messages and recordings of interactions with their customers. Your clients can update their own account information and on-call schedules as needed, saving your center time and providing clients with 24/7 convenience.
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